Refund policy

Returns
You have 30 days from the delivery of your purchase to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. We cannot accept returns on sale items or gift cards.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

To start a return, contact us at sales@emberwynnhouse.com. 

Shipping and Restocking Fees
Return shipping costs and a 25% restocking fee are the responsibility of the customer and will be deducted from your final refund amount, unless the return is due to damage, defects, or an error on our part upon delivery. 

Refunds
We will notify you once we’ve received and inspected your return. If approved, your refund (minus return shipping and restocking fees) will be processed to your original payment method within 10 business days of the item being received back into our stock.  

Damages and Issues
Please inspect your order upon receipt and contact us within 48 hours if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Exceptions / non-returnable items

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.